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Returns and Refunds

Refund Scenario:

You can submit a refund request within 30 days of order completion. Please note that only one dispute can be raised per order.


Return Policy

Shopping for yourself should be fun, so don't be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.


You just don't want this product:

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% LABOR COST*(Does not include products returned due to discrepancies in description & product with a quality defect)

After we receive the product, we will refund the money to your original payment method.

Kibtoy is not responsible for the returned shipping cost. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2~3 business days.

Return Address: Items returned to us without first requesting a return will not be accepted. (The return address will be given to you in the return application email)



Products returned due to discrepancies in description will not charge any fees to consumers.

All costs (including freight, etc.) caused by quality problems are borne by us.

If you want a refund, we will refund 100% according to your payment method.


Refund Process:

1. To request a refund, please send an email to [email protected] and indicate your order number in the subject line and explain the reason for the refund request in the email. We will respond within 24 hours after the consumer sends the email (except weekends)


2. If it is a product quality problem, customers need to take photos or record videos and then email us: [email protected] We support resending new products or a full refund. The resending time of the new product is the same as the normal delivery time. The full refund will be returned to the customer within 3 business days.


3. If the product described does not match the actual situation, please contact us for the original postal address. If the customer is not clear, you can contact us by email at [email protected]


4. We do not refund under the following circumstances:

The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.


Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.



The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.